Terms & Conditions

It is the user's responsibility to understand and obey all laws regarding emergency warning devices' use and application. The user should check all applicable city, state, and/or federal laws and regulations in order to ensure compliance. O.E. Lights assumes no liability for any loss resulting from the use of the warning lights and products. Proper installation is vital to the performance of the warning devices and the safe operation of the vehicle. O.E. Lights upholds the right to adjust or change its policies and/or pricing at any given time without notice. O.E. Lights reserves the right to make improvements and upgrades without notice. No dealer, distributor, employee, or individual of the company is authorized to change the return or warranty policy or the conditions of the O.E. Lights warranty.

 

Shipping Terms

It is the user's responsibility to understand and obey all laws regarding emergency warning devices' use and application. The user should check all applicable city, state, and/or federal laws and regulations in order to ensure compliance. O.E. Lights assumes no liability for any loss resulting from the use of the warning lights and products. Proper installation is vital to the performance of the warning devices and the safe operation of the vehicle. O.E. Lights upholds the right to adjust or change its policies and/or pricing at any given time without notice. O.E. Lights reserves the right to make improvements and upgrades without notice. No dealer, distributor, employee, or individual of the company is authorized to change the return or warranty policy or the conditions of the O.E. Lights warranty.

PROCESSING TIME

We have a very thorough process in our Shipping Department. Your order is gathered, boxed, scanned, and placed appropriately in the box while still on the scale to ensure that all of your items are in the box and the weight is accurate. O.E. Lights ships orders via USPS. Processing time is listed below for each service; standard shipping delivery time varies by geographic location.

USPS Priority Mail Express: Ships within 1-2 business days USPS Priority Mail: Ships within 1-3 business days USPS International Shipping: Ships within 1-3 business days Customized or Special orders take approx 2 weeks to be manufactured and shipped to O.E. Lights it will then take 1-2 business days to ship to the customer.

TRACKING

A tracking number will be provided via email from USPS. Visit https://tools.usps.com/go/TrackConfirmAction_input and insert your tracking number to track your shipment. You will receive the e-mail from UPS once the package is scanned into theUPS Network, and follow up e-mails will be sent if there are any exceptions.

O.E. Lights. is not responsible for delayed shipments caused by USPS due to its company holidays or weather. Please be aware, all refused packages will have the return shipping costs deducted from any refund/exchange.

US Warranty

O.E. Lights Limited Warranty

  • O.E. Lights LED's carry a 3, 4 and 5 year warranties and each product will be specifically listed to which warranty goes with what product

This warranty is between the original purchaser only and O.E. Lights. This warranty is extended to the original purchaser provided the product is installed and operated in accordance with Manufacturer (O.E. Lights) Recommendations. Shipping costs to O.E. Lights will be paid by the customer and return shipping will be prepaid by O.E. Lights via USPS Priority. Customer is responsible for the condition in which the item is received; proper care and packaging is necessary to prevent damages in shipping. Insurance is highly recommended.

This warranty is voided by defects resulting from abuse, misuse, excess voltage, inadequate wiring, or improper instillation. Accurate installation of O.E. Lights products requires the installer to have a good understanding of automotive electronics, procedures, and systems. Evidence of disassembly, tampering, or broken products will not be covered under warranty. Merchandise is subject to inspection by O.E. Lights for repair or refurbished replacement and must be accompanied by the original sales receipt.

O.E. Lights is not liable for any coincidental or incidental damages or injury caused by the product and/or inadequate or inappropriate installation or wiring, to any persons or vehicles. O.E. Lights is not liable for any removal and/or re-installation costs of products for warranty, service, return, or repair.

Please contact us if you have any issues with your product or products that fall under a warranty issue

 

International Warranty

It is the user's responsibility to understand and obey all laws regarding emergency warning devices' use and application. The user should check all applicable city, state, and/or federal laws and regulations in order to ensure compliance. O.E. Lights assumes no liability for any loss resulting from the use of the warning lights and products. Proper installation is vital to the performance of the warning devices and the safe operation of the vehicle. O.E. Lights upholds the right to adjust or change its policies and/or pricing at any given time without notice. O.E. Lights reserves the right to make improvements and upgrades without notice. No dealer, distributor, employee, or individual of the company is authorized to change the return or warranty policy or the conditions of the O.E. Lights warranty.

O.E. Lights International Warranty.

O.E. Lights will extend its US warranty to its international customers under the same terms, with the exception of shipping costs. All inbound and outbound shipping charges are borne by the customer for returns, exchanges, repairs, and/or warranty. All items submitted for warranty must be sent Freight Prepaid. Do not ship by bus.

Return Policy

7 Day Return/Exchanges Policy

O.E. Lights must be notified of any returns for refund or exchange within seven days of receipt of merchandise. Returns for a refund must be post marked as shipped no later than the seventh day of delivery for a refund. If the return is shipped after the seventh day it will be eligible for store credit only. All return merchandise must be authorized by a O.E. Lights representative. No returned merchandise will be accepted without a Return Merchandise Authorization number. Returns with the request of a refund must be in the original condition or will be subject to a restocking fee and/or service fee for the repair of products made defective by the customer in any way. Return shipments must be in the original packaging, with sufficient wrapping, in order to avoid damage to the unit. Failure to do so may result in a restocking fee, avoiding of warranty, and/or an additional charge for the damage repair. Shipping costs of all returned merchandise to O.E. Lights will be borne by the customer, including return shipping on exchanges. If an O.E. Lights Discounted/Free Shipping Coupon is used for purchase in a returned order, than shipping charges will be deducted from the refund amount of that product/order. We highly recommend that our customers insure all return merchandise. All returns must be packaged securely to avoid damages and potential fees. Customer is responsible for the condition in which the item is received.
All refunds for products within the seven day return policy will be returned to the credit card used for the original purchase, and NO refunds will be issued on shipping, customization costs, or replacement parts. Refunds are issued within 5 - 10 business days from the date of arrival of your return. Your refund will appear back on your card within 3 – 4 business days depending on your financial institution.

CONTACT US

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